---
title: "Terms & Conditions — Grafo Dalas"
description: "The terms and conditions of use of the grafo.ro website, operated by S.C. GRAFMARK S.R.L."
url: https://grafo.ro/en/legals/terms.html
language: en
---

legal

# Terms & Conditions

This English version is a courtesy translation. If the two versions differ, the [Romanian version](https://grafo.ro/legals/terms.html) prevails.

Operator: S.C. GRAFMARK S.R.L. (hereinafter “GRAFMARK” or “the Operator”)

Website: www.grafo.ro (hereinafter “the Platform”)

Last updated: 6 April 2026

This version is up to date with the Romanian legislation in force on the date above, including Government Emergency Ordinance (OUG) no. 34/2014, Law no. 365/2002, Law no. 363/2007, Government Ordinance (OG) no. 21/1992, Law no. 8/1996, as well as Regulation (EU) 2016/679 (GDPR).

## Art. 1 – Definitions

1.  Platform – the website www.grafo.ro, administered by GRAFMARK.
2.  Artist – the natural person who is the author of the works of art sold, in an exclusive contractual relationship with GRAFMARK.
3.  Physical product – print, original graphic work, painting, sculptural object.
4.  Digital product – digital graphic work or digital (downloadable) file.
5.  Client/Consumer – any natural or legal person who purchases a Product through the Platform for non-professional purposes (consumer) or professional purposes, as the case may be.
6.  Distance contract – the contract concluded between GRAFMARK and the Client exclusively through the use of the Platform.

## Art. 2 – Acceptance of the Terms and Conditions

Accessing and using the Platform, including placing an order, implies full and unconditional acceptance of these Terms and Conditions. GRAFMARK reserves the right to amend these terms at any time; the updated version is available on the Platform and takes effect on the date of publication.

## Art. 3 – Pre-contractual information (according to OUG 34/2014)

Before placing an order, the Client has access to:

-   GRAFMARK's identification details: S.C. GRAFMARK S.R.L., tax ID (CUI) 43750391, trade register no. J22/589/2021, registered office at Str. Oancea 22, Iași, phone 0745.993943, e-mail grafodragos@gmail.com;
-   the essential characteristics of each Product;
-   the total price in Romanian lei (RON), VAT included, and any delivery charges;
-   the payment and delivery methods;
-   the time within which GRAFMARK undertakes to deliver the Product;
-   information on the right of withdrawal, warranties and dispute resolution.

## Art. 4 – Copyright and intellectual property

1.  All works of art (paintings, drawings, objects, digital images etc.) presented on the Platform are protected by Law no. 8/1996. The Artist retains the moral and economic copyright in the original works.
2.  By purchasing a Physical product, the Client acquires ownership of the material medium (canvas, paper, object), but does not acquire any right to reproduce, distribute or commercially exploit the work.
3.  By purchasing a Digital product (downloadable file), the Client receives a personal, non-exclusive, non-transferable licence, for private, non-commercial use only. The Client has no right to redistribute, sell, modify or use the file for commercial purposes.
4.  Any infringement of copyright entails civil, administrative or criminal liability according to the law.

## Art. 5 – Prices and availability

1.  The prices displayed are in Romanian lei (RON) and include VAT, but do not include delivery charges (these are calculated separately before the order is completed).
2.  GRAFMARK may change prices at any time, but the applicable price is the one in force on the date the order is confirmed.
3.  Products are offered while stocks last. If a product becomes unavailable after the order, the Client will be informed and may accept a new delivery time or a refund of the amount paid.

## Art. 6 – The sales contract

1.  An order is considered placed by completing the online form and pressing the “Buy” / “Place order” button. GRAFMARK sends an automatic confirmation by e-mail, which does not constitute acceptance of the order.
2.  The contract is concluded when GRAFMARK sends the Client an explicit confirmation of acceptance of the order (delivery confirmation e-mail).
3.  GRAFMARK reserves the right to refuse an order on legitimate grounds (e.g. incorrect price, unavailability, suspicion of fraud).

## Art. 7 – Delivery

1.  Physical products are delivered by courier service or by the Romanian Post, to the address indicated by the Client. The delivery time is a maximum of 14 calendar days from the date the order is accepted, except in cases of force majeure.
2.  Digital products are made available for download immediately after payment is confirmed, through a link or an e-mail attachment. The Client is responsible for saving the file.
3.  The risk of loss of or damage to physical products passes to the Client at the moment of handover to the courier/post. For digital products, the risk passes when they are made available for download.

## Art. 8 – Right of withdrawal (for consumers)

1.  According to OUG 34/2014, the consumer Client has the right to withdraw from the contract within 14 days of receiving the physical product, without giving any reason and without penalties.
2.  For digital products, the right of withdrawal is lost if the download or performance begins with the Client's prior express consent and after confirmation of the loss of the right of withdrawal (according to art. 16 letter m of OUG 34/2014). When buying a digital file, the Client will tick a box acknowledging that the right of withdrawal is lost immediately after download.
3.  Exceptions to the right of withdrawal for physical products: sealed products which cannot be returned for health protection or hygiene reasons (e.g. personal items) and which have been unsealed by the Client; products made to the Client's specifications or personalised (e.g. special orders of personalised art).
4.  In the event of a valid withdrawal, the Client returns the product at their own expense (unless GRAFMARK has agreed to bear the cost), and GRAFMARK refunds the price within 14 days of receiving the return.

## Art. 9 – Warranties and conformity

1.  Physical products conform to the description on the Platform. GRAFMARK is liable for any lack of conformity existing at delivery, according to OG 21/1992 and OUG 140/2021 (on warranties for goods).
2.  The Client may request repair, replacement or a price reduction/termination of the contract in the event of non-conformity, within 2 years of delivery (for consumers).
3.  Digital products are supplied “as is”, with no warranty of compatibility with all systems, but GRAFMARK warrants that the file contains no viruses or malware.

## Art. 10 – Processing of personal data

1.  GRAFMARK processes clients' personal data (name, address, e-mail, phone, order data) in accordance with Regulation (EU) 2016/679 (GDPR) and Law no. 190/2018.
2.  The data are used exclusively for order processing, delivery, invoicing and any communications related to the order. They are not used for marketing purposes without prior explicit consent.
3.  The Client has the right of access, rectification, erasure, restriction, portability and objection, as well as the right to lodge a complaint with ANSPDCP (the Romanian data protection authority).
4.  The data are not sold or transferred to third parties, except to delivery partners (courier, post) and the payment processor, within the limits necessary for the performance of the contract.

## Art. 11 – Liability of the Operator

1.  GRAFMARK is not liable for delays or non-performance caused by force majeure (as defined by the Civil Code).
2.  GRAFMARK is not liable for indirect losses (loss of profit, non-material damage) exceeding the price of the product.
3.  GRAFMARK does not guarantee that the Platform will operate without interruption or without technical errors.

## Art. 12 – Disputes and alternative resolution

1.  Any dispute between GRAFMARK and the Client will be settled amicably. Failing that, jurisdiction belongs to the Romanian courts at GRAFMARK's registered office (or to the court at the consumer's domicile, for disputes with consumers – art. 113 of the New Code of Civil Procedure).
2.  Consumers may resort to Alternative Dispute Resolution (ADR, in Romanian: SAL) through ANPC – the Online Dispute Resolution Centre (the European Commission's ODR platform: ec.europa.eu/consumers/odr).

## Art. 13 – Final provisions

1.  This version replaces any previous version. Any amendment will be published on the Platform.
2.  If a clause is declared null and void, the other clauses remain valid.
3.  For customer relations: e-mail: grafodragos@gmail.com, phone: 0745.993943 (on working days, between 10:00 and 16:00).